FAQ

Experience the convenience in every payment

Account

Create an account by visiting our website or downloading our mobile application. You can register by clicking on the "Sign Up" or "Register" button and entering the required information, such as your name, email address, and contact information.

Log in to your account and then navigate to the "Manage Accounts" section. Select the option to link your bank account or credit card. Enter the required information, including the account number, expiration date, and if necessary, any additional verification information.

Please contact our customer support team if you encounter any difficulties with your bill payment. Provide our support team with the necessary details regarding the issue you are experiencing by contacting us by phone, email, or live chat.

We accept various payment methods, including bank transfers, credit and debit cards, and digital wallets. The payment method that suits you best can be selected while paying your bill. We will guide you through payment options and ensure a seamless transaction.

BILL PAYMENTS

Select the bill you want to pay in the "Bill Payments" or "Pay Bills" section. Enter the payee's name, account number, and amount. Select your preferred payment method, such as a bank transfer or credit card, and review the payment details before confirming the transaction.

Yes, you can schedule recurring payments for your bills. Once the payee and the bill have been added, click the option to set up a recurring payment. Set the frequency of the recurring payments (e.g., monthly, quarterly) and the start date.

Please contact our customer support team if you accidentally make a duplicate payment. They will help you resolve the issue if you give them the transaction IDs or other details. You might be able to get a refund or adjust the duplicate payment based on the situation.

You must take action immediately if you miss a bill payment deadline. Payees might charge late fees or penalties, depending on their policies. We recommend talking to the payee directly about the situation and asking about late fees.

OTHERS

You may easily track the history of your payments and view receipts within your account. Navigate to the "Payment History" or "Transaction History" section. You will get a list of past bill payments, including details such as the date, payee, and payment amount.

We prioritize your bill payment security. We use robust encryption and security measures to protect your info. To ensure the integrity and confidentiality of your data, we adhere to industry standards and best practices.

Payment method fees or the policies of the payee may apply to specific payment methods. There may be convenience fees charged by some billers when you pay online, especially when you use a credit card or certain digital wallet options.

Canceling or modifying scheduled bill payments within a specified timeframe is possible. Whether a payment can be canceled or modified will depend on the payee's policies and when the payment is scheduled